Customer Support


Except for orders that include Mailing Services, one of the shipping options presented to you must be selected. When you choose a shipping option, please keep in mind that the estimated shipping transit time is based on business days in transit and excludes weekends, holidays and the day the package is picked up by the carrier. For example, if a product shipped using the 2nd Day option is picked up on a Friday, it would be delivered by end of the day Tuesday.

Shipping transit times vary. Your order could arrive late due to a variety of unforeseen delays, such as the breakdown of equipment, inclement weather, etc. Foldfactory assumes no responsibility for delays caused by shipping carriers, weather or damages incurred from the failure to receive an order on time.

Foldfactory’s responsibility is limited to preparing the print order and delivering it to the shipping carrier. In the event of shipping loss or damage to package contents, please contact your Foldfactory customer service representative to determine a fair mutual solution.

We cannot ship to P.O. Boxes or APO/FPO.

FedEx Ground Shipping Map