Customer Support

Mailing Services

Foldfactory offers a variety of mailing services, from simply addressing items for you, to bringing them to the post office and mailing them for you. To take advantage of this service, simply select the type of mailing project you’d like to print.

To get you started, here is a list of templates and guides that spell out the requirements for list processing, addressing and mailing.

Our pricing presumes that the list you provide will be clean, properly set up and follow the recommended format. If your list is not in the appropriate format, we will request that you transform your list to match our Mailing List Template. We can do this for you at a pro-rated cost of $99 per hour, charged at ¼ hour increments.

Important information about proofs: For orders that include Addressing and Mailing services, proofs will be available within 24 hours (business days only). 

Addressing and Mailing Services:

Please note: Instant quotes for list processing, addressing and mailing includes preparation of the file one time and assumes the list meets all pertinent postal service requirements, as well as proper formatting conventions. Additional charges will be applied if we must reformat the file, add names, etc. We will contact you for approval before any charges are incurred.

Where you see Addressing and Mailing Services, choose "None" to print your project without an address. Your order will be bulk packed and shipped to you via UPS.

Variable Data Addressing - This is simply a printing option and does not include mailing. Choose this option to print variable names and addresses from a list you provide, such as for postcards or envelopes. Then we will bulk ship the pieces to you for application of postage and delivery to your local post office. If you would like to use your mailing permit, please choose the Variable Data Addressing & Mailing with Your Permit option.

Variable Data Addressing with List Processing – With this option, we will variable print names and addresses as well as include Coding Accuracy Support System (CASS) certification and sorting. Your supplied address file will be cross-referenced against the National Change Of Address (NCOA) list with the United States Postal Service (USPS) and updated accordingly. Your printed order will then be shipped to you via UPS for you to bring to the post office. Postage is not included in your instant quote. 

Variable Data Addressing & Mailing with Your Permit – Choose this option when you want to use your postage indicia and mail from the post office where you hold your mailing permit. This service includes processing the mailing list, checking the data file against the USPS National Change of Address list, updating the list accordingly, presorting for the best possible postage rates, printing variable names and addresses, preparing the necessary USPS paperwork, and shipping the ready-to-mail order to you via UPS. Postage is not included in your instant quote.

Full Mailing Service – Choose this option when you want variable printed names and addresses, list processing, and delivery to the postal service using our indicia. The minimum size for this type of mailing is 200 addresses. This service includes list processing, checking and updating it against the USPS National Change of Address list, sorting for best possible postage rates, printing the addresses on your print pieces, and preparing the appropriate mailing paperwork. Please take into account that your mailing will originate from Chanhassen, MN 55317, which may effect how you calculate the delivery date. Please Note: The cost for postage cannot be calculated until your order is complete, as list processing may alter the final number of addresses. The price will also vary according to whether standard or first class mail is chosen. The cost of postage, along with a 3.25% Merchant Fee, will be charged to the credit card used to place the original print order at the time the mailing is delivered to the Chanhassen post office.

For Full Mailing Services orders: 

  • First Class Mail – For mailings of at least 200 pieces and the information included is time sensitive. Once the order is delivered the post office, First Class will typically reach list recipients within 1 to 3 days in most cases. Addresses located in Alaska, Hawaii, Puerto Rico and Guam may take up to 5 days to receive their piece. The mail will be forwarded if your party has moved within the last year and returned to you if found to be undeliverable.
  • Standard Mail – For mailings of at least 200 pieces and the information is not time sensitive. The cost to mail will vary from piece to piece based on the number of pieces per ZIP code or mailing center. This can be a means for cost savings, as opposed to First Class Mail, if your mailing list is targeted. The trade off for the savings is reflected in the delivery time, as the USPS processes Standard Mail on a “time available” basis. Once the post office receives the mailing, local Standard Mail is typically delivered within 3 to 10 days. These times are estimates and not guaranteed, as it can take longer pending delivery distance. Undeliverable items will not be returned, but will go directly into the USPS recycling bin.

Delivery times indicated above are calculated based on USPS estimates once the mailing project has been brought to the post office. Please account for additional time to process the list and print the order when assessing when the mailing will be delivered to recipients.

Each order is one mailing drop; there can be only one mailing per order. For example, an order of 3,000 postcards cannot be broken up into multiple mailings. All 3,000 postcards must be mailed in one drop. To break it up into multiple mailings, you would have to break up your list and create one order per list.

The USPS will accept and mail single sheet items within a 1/8" rounded corner or less; larger rounded corners are subject to an additional $0.21/per piece surcharge. When 1/4", 3/8" and 3/16" rounded corner options are selected, these jobs must be mailed within an envelope or will be subject to this surcharge.


List File Uploads

To submit the variable data file, please use the same file upload tools used for loading digital art files to the order. Access the upload tools by logging into your account at Foldfactory and navigating to the "My Orders" area.

We accept either Excel or .CSV files. See our Mailing List Template and our Mailing List Guidelines for help. There is also a Variable Data Personalization Template for added customization. For more accurate order processing, please remove any excess or unnecessary data from the file before uploading the mailing list.

Upon completion, upload this form along with your digital print PDF and mailing list files.

Please note: For any option chosen that includes list processing, please download and fill out the upper portion of the NCOA Acknowledgement Form. If the list is not in the appropriate format, we will ask that you set it up to match the Mailing List Template. We can also put the list into the proper format for you for $99 per hour, prorated to the nearest ¼ hour. 

Important Details

The mailing list(s) you provide and all information contained therein are your exclusive property and shall be used only with your explicit instructions. Your mailing list(s) will not be sold or made available for use to any other party. Additionally, Foldfactory will not use the list for any other purpose.

All mailing delivery dates are estimates and therefore are not guaranteed. Foldfactory’s responsibility is limited to preparing the mailing and completing delivery to the U.S. Postal Service (USPS). Foldfactory’s responsibility ends when the order is delivered to the Chanhassen, MN post office. In no event shall Foldfactory be held liable for USPS delivery delays or performance failures. Please note: We can only provide mailing services for addresses in the United States.

Foldfactory will resolve printing and mailing errors only to the extent of re-mailing a corrected job. In no case is Foldfactory responsible for incidental or consequential damages; loss of business; or costs in excess of billing for services related to the particular job.

The customer will defend and hold Foldfactory harmless in any suit or court action brought against Foldfactory by others for alleged damages, expenses (including reasonable attorney’s fees), liabilities or losses resulting from circumstances in which Foldfactory, acting as the customer’s agent, uses copy, photographs, or illustrations that are believed by others to be degrading, libelous or harmful to their reputations, images, or standing in the community or which is an infringement on a trademark, or trade name, or service mark, or copyright belonging to others, or in a suit or court action brought against Foldfactory for actions of the customer's employees which may occur as a result of any mailing.