Customer Support

Privacy Policy

Commitment to Privacy

We at Foldfactory understand the importance of protecting the privacy of our customers and visitors to this website. The information collected on the Foldfactory website is used exclusively by Foldfactory to improve the services we offer to our customers, to improve the Foldfactory web site as a whole, and to contact you with updates or for other marketing purposes directly related to our Foldfactory customer relationship.

Certain areas of the Foldfactory website, including those pages used to make purchases, require registration and/or a password for access. Information obtained from registered users may also be used for Foldfactory marketing purposes, and cookies may be used in those and other areas, as is described in this Policy. Information obtained in these areas may also be used in accordance with agreements governing access to and use of the specific areas of the website. In addition, visitors to Foldfactory must register for a Foldfactory Login user ID and password to use many of the interactive features on Foldfactory as well as to make a purchase or file an order from Foldfactory. Log file data and other information gathered from registered users of Foldfactory are used to improve the Foldfactory customer and visitor experience.

Visitor Information

The Foldfactory web server uses an extended log file format which captures: date and time of visit, referring address (location from which a visitor comes to Foldfactory), type of Internet browser, and visitor's IP address. (Each computer that connects to the Internet is assigned a unique number, an IP address, for identification purposes). The log file does not capture a visitor's email address.

Personal Information

Some areas of Foldfactory ask for personal information. Foldfactory uses this personal information to aid in presenting visitors and customers with a better interactive experience and to facilitate the ability for customers to make purchases and orders from the Foldfactory website. To register for a login, user ID, your name, address, and email address are required; to order, billing information is also required. This information is collected to help us further develop our services, to provide you access to valuable Foldfactory Internet-based information and services, and to facilitate the billing process for those services should you choose to use them. Customers will have the ability to access and change the information which they have provided to Foldfactory by use of the appropriate features on the Foldfactory website.

Use of Personal Information

The information collected through the Foldfactory website helps with identifying the type of content that visitors and customers value, helping us to market and improve our website and services. The information is also used to send email notifications to customers and subscribers about updates to the web site, and to contact customers by other means for marketing and other purposes.

Under no circumstances will we give, sell or otherwise distribute the information collected through this site to third parties outside of Foldfactory and its subsidiaries (unless required by law). Foldfactory uses an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. We require our suppliers and vendors to conduct themselves in a manner consistent with this policy and our requirements.

Information From Third Parties

Foldfactory obtains consumer information from third-party providers in order to improve services, increase the accuracy of our database and to expand our understanding of our customers, as well as identify potential customers. For example, we receive updated addresses from the United States Post Office through the National Change of Address (NCOA) service to assist with identifying the correct addresses for our customers.

Cookies

A cookie is a series of data characters that is placed by the web server into the browser's application folder on your computer when you visit a website. Once placed onto your computer, the cookie will allow the website to recognize you as a unique individual. Foldfactory uses these cookies to associate unique customers with their information profiles. No personal information of any kind is stored in these cookies. They are only used by Foldfactory to identify your user ID when you login to Foldfactory on your computer or mobile device. They are not passed on to any third party. 

Links

The Foldfactory website may contain links to other websites. Foldfactory is not responsible for the privacy practices of these other websites. We encourage users to be aware of this when they leave our site and to read the privacy statements of each site that they visit which collects personally-identifiable information. The privacy statement defined here applies solely to information collected by the Foldfactory website.

Security

For the safety of our customers, Foldfactory always has security measures in place to protect the information you provide to us. Foldfactory takes all reasonable precautions to protect against the loss, misuse and unauthorized access of any and all personal information entrusted to us. Foldfactory has taken numerous steps to ensure that all personal information is processed confidentially, accurately and securely. The Foldfactory website uses encryption technology, including Secure Socket Layer (SSL) protocol. This technology is supported by the majority of modern Internet browsers. SSL technology offers the highest level of security available on the Internet, encrypting information sent through the Internet, verifying the identity of the transacting servers via certificates and digital signatures, and confirming the integrity of the message content throughout transmission. Foldfactory cannot ensure or warrant the security of information transmitted to us by e-mail, and you do so at your own risk.

Opt Out Options

Foldfactory allows customers the option to opt-out of marketing communications upon request. Once you sign up for an account and we receive your information, Foldfactory may send you marketing communications that contain valuable offers, promotions and other information. Users who don’t wish to receive our communications may opt-out by following the unsubscribe directions contained in each communication. All opt-out requests will be honored. All marketing communications from Foldfactory will tell you how to stop receiving them.

 

How do I contact Foldfactory?

Our print store postal address is:

Foldfactory
18781 Lake Dr. East 
Chanhassen, MN 55317

We can be reached via email at CustomerService@Foldfactory.com or by telephone at (888)786-6462.

Foldfactory reserves the right to amend this Privacy Policy at any time with or without notice. Please review often for updates or changes.

Your use of the Foldfactory website constitutes your agreement to this Privacy Policy.

 

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