Customer Support

Color Accuracy

At Foldfactory, our digital presses use a CMYK printing process. This basically means that our equipment creates an extensive range of colors using cyan, magenta, yellow and black inks. We reproduce color from the print-ready files that you submit along with your order as closely as possible, but even under perfect conditions, an exact color match is rarely possible. This is a fundamental limitation in the digital printing process. 

When we talk about a “color match”, we are referring to color intent indicated in the submitted print file. If the print file contains colors identified as Pantone spot colors, Foldfactory will attempt to match the color. However, only a few Pantone colors can be created to match perfectly using CMYK digital print process.

Color on Your Monitor vs. Color in Print

Artwork as it appears on your computer screen is not an accurate representation of what you will see in the printed results. This is for a variety of reasons. For one, every computer screen renders color differently, in part because of the hardware itself and due to brightness, contrast and color settings. Additionally, different programs may render the exact same color differently. Your computer monitor uses an RGB color model (red, green, black), while our presses use a CMYK color model. Finally, a digital proof lit up by your computer monitor cannot match the color or density of a physical, printed piece. By placing an order with Foldfactory you agree to these and other printing limitations.

For the reasons listed above and more, Foldfactory cannot be responsible for color variations between submitted digital files and the final printed piece. If print project is color critical, you should request a hard proof. Thought there is an added cost to a hard proof, it will represent the color output you can expect from your final printed piece.

Additional Important Information About Color

Whether you create your file using RGB or CMYK color profiles, please be sure to embed this information into your PDF digital print file. Any color profiles you tag will be accommodated. RGB files that are not appropriately tagged with the right color profile will be tagged as sRGB. CMYK files that are not appropriately tagged will be processed as GRACol®.

To achieve the darkest black for your design: Create a spot color for the black design elements of your print file and label the swatch rk (case sensitive). When your digital print file is processed, naming and using this spot color will confirm that your project will be printed with the richest black available on Foldfactory presses. 

Adding UV coating or laminate: Choosing to apply a UV coating or laminate may impact or alter the appearance of printed colors. Foldfactory cannot guarantee the final color of a coated print product. We strongly suggest ordering a hard proof for color critical pieces. 

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